Ticketing

We Want Your Views On Your Ticketing Experience

Your Ticketing Experience

Ticket prices have risen significantly in recent seasons, but the process of purchasing tickets or resolving ticketing issues has not improved to match. Whether it’s struggling to get through to the ticketing office on the phone, navigating a challenging website, or waiting for responses on social media, fans have consistently faced frustrating experiences.

It’s clear that the ticketing experience deserves focused attention and meaningful improvements from the club. With your input, we aim to provide the evidence needed to encourage and support the club in making these changes a priority.

In the last FAB meeting, in November 2024, the club agreed in principle to work together to address Villa's ticketing experience. The aim is to see considerable improvement before the 2025/26 season kicks-off.