CONTACT

Below, there is a contact form to get in touch with the Villa Fan Advisory Board and links to various individual groups that are part of the FAB, that maybe relevant to you.

Remember though that the FAB isn't an ombudsman or complaints department. If you have individual issues with tickets, retail or visiting Villa Park, this is obviously the duty of the club to deal with and we have included their contacts below to help you.

If you want to rise an issue beyond the standard supporter issue, you can fill in the contact form below in strict confidentiality. If you represent a group of supporters or have specific or useful knowledge that maybe useful to the group, please feel free to also contact us.

To maintain the decentralised structure and independent voices of all Villa FAB members, we don't use dedicated FAB social media accounts, instead we monitor the hashtag #AVFCFAB across all social channels. So, please do use it, if you have a supporter issue you think is relevant.

CONTACT THE VILLA FAB

VILLA CONTACTS FOR supporterS

Ticketing Issues

Match Tickets and Matchday Enquiries

Tel: 0333 323 1874
Tel International: 0044 121 327 5353
Fax: 0121 328 5575

Email: ticketsales@avfc.co.uk

Open Hours :

Monday to Friday

9.30am-1pm & 2pm-5pm

AVFC SUpport on x

You can contact the ticketing office on X/Twitter at @AVFCSupport via DM. According to the club, this account is monitored between 9am to 5pm and during match days.

Aston VILLA STORE

Customer Service:

You can email or call the following Customer Service, to speak to a member of the club's Customer Service team about any issues you have regarding the Aston Villa Store, purchases, refunds and returns.

Tel: +44 (0) 330 053 6010

Email: customer.services@shop.avfc.co.uk

Their working hours are:

Monday to Friday 8am - 8pm
Saturday and Sunday 9am - 4pm

AVFC STORE ON X

You can also tweet/DM the Villa Store via @AVFCStore

ACCESSIBILITY AT VILLA

The club's Disability Access Officer can be reach on accessibility@avfc.co.uk for all accessability questions.

You can check out the club's dedicated Disability and Accessibility page on their website for more information

Aston Villa Foundation

You can enquire about sessions or contact a member of Foundation staff, via email foundation@avfc.co.uk

Alternatively, you can call the Foundation on 0121 327 2299 Ext 5700.

CLUB'S GENERAL CONTACT PAGE

While this page contains many of the club's contacts, if you require contacts for such things as hospitiality, returns and refunds, licensing, and media, they can be sourced from the club's own AVFC Contact Us page

FAN COMPLAINTS

If you have an issue related to the club, especially if it's an individual issue, you can file a complaint via email on fancomplaints@avfc.co.uk

The Premier League rules, FA rules and the club's fan engagement plan are listed under Resources at the bottom of the FAQ page